Vacancies

Workplace Experience Coordinator

Facilities & Admin (London-UK)

At NaturalMotion, we make games that wow people. We innovate to create experiences that previously were impossible and that would not exist without us. We take pride in making titles that reach a large audience and in creating communities that last. For the past five years NaturalMotion Studios have been named one of the Best Places to Work in the UK 

Job Purpose

This is a very broad Facilities Coordinator role which works closely with the Facilities Director, the Office Manager and Finance and Legal teams.  The Operations Team at NaturalMotion lies at the heart of our busy London Studio. We ensure that our games development hub is running at its optimum, constantly improving and adapting the working environment of our employees and providing a strategy and roadmaps for events, ideas and improvements. To help us achieve this, we need an exceptional Facilities Coordinator with the ambition and energy to achieve our vision.

Reporting directly in to the Facilities Director, you will assist in supporting all aspects of Workplace Services across the EMEA studios.

You will be a dynamic, customer service-focused individual who works fast, pays attention to the details, and strives at all times to assist each studio and office to create and maintain the very best polished and well-kept environment possible to attract and retain the best talent and assist in producing and supporting the best games.  

 

Key Roles & Responsibilities

• Mange facilities help desk data: record & report frequently on rolled up studio FM help ticket reports for all studios to the FM Director.  Work closely with Office Managers/Support teams to obtain Help desk reports for regional/global dashboard overview.
• Being main point of escalation for support teams to ensure repairs or attention required outside realm of skills and responsibilities of local support teams is provided by regional or global WPS.
• Support Facilities Director to maintain lease admin database to ensure local Office Managers/Support teams are aware of critical lease milestones.
• Maintain regional, and at times global project pipeline overview. Working with local Office support teams to obtain local project data.
• Network and follow up with main stakeholders’/support teams to ensure complete customer satisfaction is being maintained across all studios in accordance to global WPS Strategy.
• Audit and support all elements of EHS ensuring all studios are in compliance with local laws. Roll up site data from Office Managers to global safety teams.
• Roll out workplace services play book to support teams to ensure that office appearance is upheld to the highest standards.
• Assists Facilities Director and Office Managers with coordination of requests for office remodels, reconfigurations, and moves across all studios.
• Provide all Office Managers and Support teams with best practice framework when shortlisting and down selecting vendors.
• Obtains life cycle data from all studio Office Managers to create and maintain asset logs to be held centrally.
• Supports Facilities Director with general admin tasks across UK, from report writing on regional projects to taking minutes.
• Report on all studio P&L spends to ensure variances are resolved, network with local support teams to obtain spend and work on balancing cash flows.
• Customer and client service focused with a key eye for stakeholder management within all studios.
• Review and centralise audits carried out by Office Managers/Support teams across all studios to ensure best practice is maintained/upheld in areas such as HSE, M&E, Security and general housekeeping etc. Roll up all site data into one dashboard for global overview.
• Establish and maintain studio wide KPIs and SLAs to ensure all studios are working to the same service levels standards as set out by global WPS.
• Work with Office Managers to obtain their KPI/SLA reports which are to be rolled up into a single dashboard.
• Host and take part in local and regional strike sessions to share lessons and best practice between Office Managers/Support teams in each studio to help create
• Monday – Friday onsite position

 

Required Experience & Skills 

• Proven experience within a facilities management environment and multi-site management
• Demonstrate sound knowledge of facilities management services
• Supervisory or management of facilities service contracts
• Proven experience in moves, changes and refurbishment projects
• Familiar with Microsoft Office (Word, Excel, and Outlook). Knowledge of AutoCad would be beneficial
• Able to multitask and manage to deliver where there are multiple priorities and deadlines
• Flexible, adaptive and a positive attitude to change
• An influencer and team player
• Proactive in ensuring progress and completion of tasks/issues and projects
• Robust and confident in often challenging relationships with third parties
• Calm under pressure and able to multitask
• Practical, methodical and accurate
• Ability to handle confidential and sensitive information with the appropriate discretion
• Customer focused, a polished and professional demeanor; able to comfortably manage clients’ needs
• Strong commercial acumen
• Honest and transparent in all activities
• Strong communication skills, both written and verbal
• Health and safety qualification desirable, IOSH preferred
• Membership of BIFM desirable

 

What Do We Offer?

• Competitive salary and discretionary annual bonus scheme
• Create next-gen games that will be played and loved by millions of players around the world
• Work in a family-oriented, collaborative team that invests in your development and growth on-the-job
• A diverse team of friendly, fun and supportive co-workers
• Flexible working hours & crunch-free working culture
• Communal music and laid-back atmosphere
• Summer/Christmas parties and Happy Hour in the studio each Friday
• 26 days holiday + bank holidays, 2 paid personal days
• 6 months of fully paid maternity/adoption leave or 16 weeks of fully paid paternity leave (eligibility criteria apply)
• Pension plan with a double matching employer contribution (capped at 8%)
• Private medical insurance, dental insurance and healthcare cash plan
• Life insurance, accident insurance and long-term disability insurance
• Company Employee Stock Purchase Plan (ESPP) (eligibility criteria apply)
• Fitness Reimbursement plan worth £600 per annum
• Charitable Giving Platform to which the Company contributes a 2:1
• Annual season ticket advance and cycle to work scheme

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us at accommodationRequest@zynga.com to request an accommodation associated with your application for an open position.

 

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